Refund policy

Return & Refund Policy — Uniquify.pk

Last updated: [15-09-2026]

At Uniquify, our promise is simple: what you see on our website is exactly what you'll receive at your doorstep. If that's ever not the case, we'll make it right. Please read our return and refund policy carefully below.

1. Return Window

Customers can claim a return, replacement, or report an issue within 1–3 days of receiving the product. Claims made after this window unfortunately cannot be entertained, so please inspect your order promptly upon delivery.

2. Right to Inspect at Doorstep

As outlined in our Shipping Policy, you have the right to open your parcel in front of the delivery rider/postman before accepting it, to confirm the product matches your order. We strongly encourage this practice, and recommend recording an unboxing video, as it significantly speeds up resolution of any claims.

3. Eligible Reasons for Return / Replacement

You may request a return or replacement if:

  • The product received is damaged or defective.
  • The product received is incorrect (different item, color, size, or variant than what was ordered).
  • The product is missing parts/accessories that were shown as included at the time of purchase.

4. Damaged Product Policy

If you receive a damaged product:

  • Report it within 1–3 days of delivery, along with photos/video of the damaged item and packaging.
  • You must have to record a video before opening the parcel or instantly after opening the parcel if you see any damage.
  • We will arrange a free replacement.
  • Uniquify will bear the return courier charges for sending back the damaged item and for shipping the replacement — you will not be charged extra in this case.

5. Wrong or Correct Product Delivered

  • If we deliver the wrong product, we will replace it at no extra cost to you, including courier charges, as outlined above.
  • If the correct/exact product ordered was delivered and you wish to return it for personal reasons (e.g., changed your mind, no longer needed), return courier charges will be borne by the customer, and the item must be unused, in its original packaging, with all tags/accessories intact.

6. Non-Returnable Items

For hygiene, safety, and practical reasons, the following items cannot be returned once delivered, unless received damaged or defective:

  • Personal care and beauty items that have been opened or used (e.g., hair styling tools once used, bath/body accessories).
  • Products explicitly marked as "Final Sale" or "Non-Returnable" on the product page.
  • Items returned without original packaging, tags, or accessories.

7. How to Request a Return

To initiate a return or replacement claim:

  1. Contact our support team within 1–3 days of delivery via WhatsApp, phone, or email.
  2. Share your order number, a description of the issue, and clear photos/video of the product (and packaging, if damaged).
  3. Our team will review your claim within 24–48 hours and confirm the next steps (replacement, pickup, or refund).

8. Refunds

Where a refund (rather than replacement) is agreed:

  • Prepaid orders will be refunded to the original payment method or via bank transfer/JazzCash/Easypaisa within 7–10 business days of approval.
  • Cash on Delivery (COD) orders will be refunded via bank transfer, JazzCash, or Easypaisa to an account provided by the customer, within the same timeframe.
  • Original shipping charges (if any were paid) are non-refundable, except in cases of damaged or incorrect product delivery.

9. Order Cancellations

Orders can be cancelled free of charge before dispatch. Once an order has been shipped, it cannot be cancelled, but you may refuse the parcel at the doorstep if you inspect it and find an issue, or follow the standard return process after delivery.

10. Exchanges

If you'd like a different size, color, or variant instead of a refund, let our support team know when filing your claim — we're happy to arrange an exchange, subject to product availability, following the same charge rules outlined in Sections 4 and 5.

11. Fraudulent Claims

Uniquify reserves the right to refuse a return, replacement, or refund if there is reasonable evidence of misuse of this policy, including but not limited to false damage claims, product swapping, or repeated abuse of the return window.

12. Contact Us

  • Email: uniquifysupport@gmail.com
  • WhatsApp/Phone: 03234406005
  • Support hours: Mon–Sat, 10am–6pm

This policy is designed in line with fair consumer practices under applicable Pakistani consumer protection laws. Uniquify reserves the right to update this policy at any time; the version published on our website at the time of your order will apply.