Frequently Asked Questions
FAQ's — Uniquify.pk
🛒 Orders & Payment
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How do I place an order?
Simply browse our collections, add your desired products to the cart, and proceed to checkout. Fill in your delivery details and choose your preferred payment method to confirm your order.
What payment methods do you accept?
We accept Cash on Delivery (COD) as well as prepaid options including bank transfer, JazzCash, Easypaisa, and debit/credit card (where available).
Is Cash on Delivery (COD) available across Pakistan?
Yes, COD is available in most serviceable areas across Pakistan. If your area isn't eligible for COD, this will be indicated at checkout.
Can I cancel or change my order after placing it?
Yes, orders can be cancelled or modified free of charge before they are dispatched. Once shipped, the order cannot be changed, but you can refuse it at the doorstep if there's an issue.
I received an order confirmation — is my order guaranteed?
Order confirmation means we've received your request, but final acceptance is subject to stock availability and verification. We'll contact you promptly if there's any issue with your order.
🚚 Shipping & Delivery
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How long does delivery take?
Orders are delivered within 4–7 business days across Pakistan, depending on your location.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via SMS/WhatsApp/email to monitor your shipment.
Do you deliver all over Pakistan?
Yes, we deliver nationwide through our courier partners. In rare cases where your area isn't serviceable, our team will reach out with alternatives.
What if I'm not available at the time of delivery?
Our courier will attempt delivery 2–3 times. If you're unavailable, please contact our support team to arrange re-delivery.
Can I open the parcel before accepting it?Yes — absolutely.
You have the right to open your parcel in front of the delivery rider/postman to verify that the correct product has been sent, before you accept or pay for it.
🔄 Returns & Refunds
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What is your return policy?
You can claim a return or replacement within 1–3 days of receiving your order, if the product is damaged, defective, or incorrect.
What if I receive a damaged or wrong product?
We'll replace it for free. Simply report it within 1–3 days with photos/video, and we'll cover the courier charges for the replacement.
What if I want to return a product that was delivered correctly?
If the exact product you ordered was delivered and you'd still like to return it, you may do so, but return courier charges will need to be covered by you, and the item must be unused and in its original packaging.
How long does a refund take?
Approved refunds are processed within 7–10 business days, via bank transfer, JazzCash, or Easypaisa.
Are all products returnable?
Most products are returnable within our claim window if damaged or incorrect. However, used personal care items and products marked "Final Sale" are not eligible for return, for hygiene and safety reasons.
How do I request a return or replacement?
Just message us on WhatsApp or email with your order number, a brief description of the issue, and photos/video — our team will guide you through the next steps within 24–48 hours.
📦 Product Questions
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Are the products exactly like the pictures shown on the website?
Yes — our core promise is that what you see is exactly what you get. We stand by our Doorstep Verification policy so you can confirm this yourself before accepting delivery.
Where do your products come from?
We source trending, high-quality products from trusted international and local suppliers, handpicked for usefulness, quality, and value.
Do your products come with a warranty?
Warranty coverage varies by product and will be mentioned on the individual product page, where applicable.
Do you restock sold-out items?
Many of our popular items are restocked regularly. Follow us on social media or check back on the product page for restock updates.
💬 General
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How can I contact Uniquify for support?
You can reach us via WhatsApp, phone, or email — details are available on our [Contact Us] page. We typically respond within a few hours during support hours.
Do you have a physical store?
Uniquify currently operates as an online store, allowing us to bring you a wider variety of products at better prices, delivered straight to your doorstep anywhere in Pakistan.
Is it safe to shop on Uniquify.pk?
Yes. We use secure checkout, trusted payment partners, and offer Cash on Delivery so you can pay only once you've received (and can verify) your order.
How do I stay updated on new arrivals and offers?
Follow us on our social media pages, or keep an eye on your inbox/WhatsApp if you've opted in to our updates — we regularly share new arrivals, deals, and trending products.
Didn't find the answer you were looking for? Reach out to us directly — we're happy to help.