Shipping Policy — Uniquify.pk

Last updated: [15-09-2026]

At Uniquify, we're committed to getting your order to you quickly, safely, and exactly as shown on our website. Please read our shipping policy below so you know what to expect from the moment you place your order to the moment it arrives at your doorstep.

1. Order Processing Time

All orders are processed and dispatched within 1–2 business days of order confirmation. Orders placed on Sundays or public holidays will begin processing the next working day.

2. Delivery Timeline

Once dispatched, your order will be delivered within 4–7 business days, depending on your city/region.

• Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): typically on the shorter end of this window.
• Remote or rural areas: may take slightly longer due to courier network coverage. We appreciate your patience in such cases.

Delivery timelines are estimates provided by our courier partners and are not guaranteed to the exact day. Delays due to weather, public holidays, political situations, or courier network disruptions are beyond our control, and Uniquify will not be held liable for such delays. We will, however, keep you informed via SMS/WhatsApp/call if we're made aware of any significant delay.

3. Shipping Charges

Shipping charges (if any) will be clearly displayed at checkout before you confirm your order. We may offer free shipping on selected products or order values, as indicated on the product/collection page at the time of purchase.

4. Cash on Delivery (COD) & Prepaid Orders

We currently offer Cash on Delivery (COD) as well as prepaid/online payment options (bank transfer, JazzCash, Easypaisa, debit/credit card, as applicable). Please ensure someone is available at the provided address to receive and verify the order.

5. Right to Inspect Before Accepting (Open Parcel Delivery)

You have the right to open your parcel at your doorstep, in the presence of the delivery rider/postman, before accepting the order, to verify that the product delivered matches what you ordered. If the product received is incorrect, damaged, or does not match your order, you may refuse acceptance on the spot and inform our support team immediately — please see our [Return & Refund Policy] for next steps.

We recommend recording a short unboxing video while opening the parcel, as this helps us process any damage or mismatch claims faster and more smoothly.

6. Incorrect or Incomplete Address

Please ensure your shipping address, contact number, and area/landmark details are accurate and complete at checkout. Uniquify is not responsible for delays or non-delivery caused by incorrect, incomplete, or unreachable address/contact information provided by the customer. Additional courier charges (if applicable) for re-shipping due to customer-provided address errors will be borne by the customer.

7. Failed Delivery Attempts

Our courier partners will typically attempt delivery 2–3 times. If delivery cannot be completed due to the customer being unreachable or unavailable, the order may be returned to us, and the customer will be contacted to arrange re-delivery (additional charges may apply for COD orders on re-attempted deliveries, at our discretion).

8. Areas We Deliver To

We currently deliver across Pakistan through our courier partners, subject to their serviceable areas. In rare cases where a location is not serviceable, our support team will contact you to arrange an alternative solution or issue a refund.

9. Contact Us

For any shipping-related questions or concerns, please reach out to our support team:

• Email: uniquifysupport@gmail.com
• WhatsApp/Phone: 03234406005
• Support hours: Mon–Sat, 10am–6pm

Uniquify reserves the right to update this Shipping Policy at any time. Continued use of our website after changes constitutes acceptance of the updated policy.